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Webshop FAQ

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Why should I create an account?

By creating an account you make the ordering process easier, since you won’t have to enter all of your information every time your order. All your address information will be saved to your account. You can easily view and edit all of your addresses. You can also get an overview of all your previous orders and easily re-order any of them.

I don’t have an account yet, how do I register?

If you click at the icon that looks like a person on the top right corner of the website, you can select ‘create an account’. We will ask you to fill in your basic info (first name, last name, email and password) to be able to create your account.

How do I log in to my account and what can I see once I’m logged in?

Click on the icon at the top right corner of the website. A pop-up window will open up where you can enter your email address and password to log in. Once you are logged in, a pop-up will show your previous orders, your addresses and possible vouchers.

I forgot my password, what do I do?

Click on the icon at the top right corner of the website. Here you can enter your email address and click ‘forgotten?’ above the field to fill in your password. Then you can enter your email address and you will receive an email with instructions. Be sure to check your spam folder if you can’t find the email.

How do I change my address?

Log in and go to “my addresses”. Here you can “add” and/or “edit" an address.

 
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