Webshop FAQ

Subscriptions

Why Subscribe?

Experience the convenience of having your favourite Yugen kombucha delivered right to your doorstep without the hassle of placing an order every time. Plus, enjoy exclusive discounts and benefits only available to our subscribers.

How does the Subscription Work?

Choose Your Kombucha: Select from our range of delicious flavours.
Set Your Frequency: Decide how often you'd like your delivery �“ weekly, bi-weekly, or monthly.
Sit Back & Relax: We'll handle the rest, ensuring your kombucha is delivered fresh and on time.

If you would like a more detailed explanation of how the subscription works you can download this document: (link document)

Benefits of Subscribing:

Exclusive Discounts: Save on every order with our subscription pricing.
Flexibility: Pause, modify, or cancel your subscription anytime.
Priority Access: Get early access to new flavours and limited-edition releases.

Managing Your Subscription:

To view, pause, or modify your upcoming orders, simply log in to your account and click “My Subscriptions”. If you encounter any issues, please don't hesitate to email us at shop@yugendrinks.com.

Payment for Subscriptions:

Subscriptions require a credit card (Visa or Mastercard) for recurring payments. Your card will be charged based on the frequency you choose. Rest assured, all payments are secure, and we work with trusted partners to ensure your data's safety.

Skipping Deliveries:

Going on a holiday or just want to take a break? No problem! You can skip deliveries anytime by accessing your subscription settings in your account.

Subscription Renewals:

Your subscription will auto-renew based on the frequency you've chosen. We'll send you a reminder email a few days before each renewal.

Cancellations:

You can cancel your subscription anytime without any penalties. Just ensure you cancel before the next renewal date to avoid being charged for the next cycle.

What happens if a product in my subscription is out of stock?

If a product in your subscription is temporarily out of stock, we will notify you in advance and provide alternative options or adjust the delivery date.

Can I combine subscription orders with one-time purchases?

Yes, you can add one-time purchase items to your cart along with your subscription products. They will be delivered together based on your chosen subscription frequency.

Will I be notified before each delivery?

Yes, we'll send you a reminder email a few days before each scheduled delivery, so you know when to expect your kombucha.

Is there a commitment period for the subscription?

No, there's no long-term commitment. You can cancel or modify your subscription anytime.

Do I get to choose the flavours in my subscription, or is it a set mix?

You have the flexibility to choose your preferred flavours. If you want variety, you can also opt for our mixed box, which offers a curated selection of our best-selling kombuchas.

Are there any exclusive flavours or products for subscribers?

From time to time, we might release exclusive flavours or offer early access to new products for our subscribers. We'll keep you updated via email!

How do I update my payment information for the subscription?

What happens if my payment fails?

If a payment fails, we'll notify you via email and attempt to process the payment again in a few days. If the payment continues to fail, your subscription may be paused until the issue is resolved.

Can I set a specific delivery date for my subscription orders?

While we aim to deliver based on your chosen frequency, if you have a specific date in mind, please contact our customer service, and we'll do our best to accommodate your request.