Webshop FAQ

Online purchases & Payments

Can't find something on our webshop? Do you not know how to use a discount code, or do you wonder which payment methods we accept? Then you will most likely find an answer here. Do you still have questions afterwards? Don't hesitate to contact us.

How do I order a product in the webshop?
Step 1: Discover

Explore and find the kombucha that you want to order. If you're new to Yugen, our mixed box might by the ideal option for you. Do you already have a specific item in mind? Then use the search bar to navigate to the product quickly and easily.

Step 2: In the shopping cart

Click on the product you desire and type in the number of boxes you wish to receive. Put the product in your shopping cart afterwards by clicking on "Add to cart". If you want to buy more products, then you can keep on navigating. The previously added products will remain in your shopping cart when you add a new product.

Step 3: Get to checkout

When you are done exploring, go to the shopping cart by clicking on the shopping bag icon at the top right. Make sure your order is correct and then click on " Checkout".

Step 4: Checkout

Do you already have an account? Then sign in and follow the instructions on the screen.

If not, then you have two options:

  1. Register and check-out: When you create an account, you will be able to consult your order on the website. You will also be able to re-order more smoothly afterwards because your details will be stored in your account.
  2. Check out as a guest: It's also possible to pay without an account, but then you can no longer consult your order on the webshop and you will only receive information through e-mail. In addition, items ordered without an account cannot be linked to a new account afterwards. It is therefore recommended to create an account when you place your first order.
How do I use a discount code?

Start by filling your shopping basket with the items you desire. Then go to the shopping cart by clicking on the icon at the top. Then fill out all the delivery information and click “Proceed to payment”. Next to the overview of your products you will find a field in which you can enter the discount code. Fill in your code and click on apply. If you entered a valid code, your discount will be shown immediately. Only one code can be entered per order.

How do I know you have received my order?

We will send you a confirmation e-mail when we have received your order. Don't forget to browse through your unwanted e-mails if you do not find the confirmation immediately.

How accurate are product prices and descriptions?

We do our utmost best to communicate the product data as accurately as possible, but we are not liable for the advice we provide, printing and typing errors on the website or technical data provided by suppliers or producers. For more information about this you can go to the "product information" section of the Terms and Conditions.

Will sold-outs items become available again?

Has the item you had in mind suddenly disappeared from the webshop? There is a good chance that the product will be available again in the shortest possible time.

Can I order in large quantities?

Yes. However, if you are representing a business, you should contact us rather than ordering through this consumer-oriented platform.

Can I make changes to my order?

If after you placed an order, you find another item you want to have, you will have to follow the order procedure again. That is why it is smart to create an account, in this way a second order will go a lot faster.

Is my privacy respected when I place an online order?

Your privacy is very important to us; therefore, we communicate openly and transparently about how we handle your personal data. You can read our privacy policy for more information. (juiste link plaatsen)

Which payment methods are available?

You can pay on the webshop using KBC, Belfius, Bancontact. It is currently not possible to pay via bank transfer. For orders including a subscription only credit cards (Visa and Mastercard) will be accepted.

Can I pay by bank transfer?

No, payment by bank transfer is currently not possible. You can pay on the webshop using KBC, Belfius, Bancontact.

Do I have to pay customs charges on my order?

No, ordering is only possible within Europe, so customs charges do not apply.

Do the prices include VAT?

Yes, the prices include VAT, unless specified otherwise.

Is there a minimum order price?

There is no minimum order price, but the delivery might be free for your region if your order is above a certain amount. Find out the conditions linked to your region here. (juiste link plaatsen)

Is it possible to receive an invoice?

Keep in mind, an invoice is only possible with an order of at least 100 euros excluding VAT. If you wish to receive an invoice, please mention this in the comment box while making your order. 

Is it safe to pay online?

We work with the reputable partner called Mollie for online payments. Mollie ensures that everything runs smoothly. itis one of the market leaders in e-commerce and guarantees 100% secure payments. You can find more information in the ‘Terms and Conditions’ section.

Yugen Kombucha
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Webshop FAQ
Yugen VAT number: BE0721.820.447